We all have at least one Tough Customer in our life. No matter what we say or do, this person is never satisfied, argues relentlessly, and sees the glass half-empty.
When they’re just passing through, dealing with them is fairly simple. Let them pass, or walk away, or hang up the phone (thanks to caller ID, you may not ever have to answer it). That usually takes care of most of them.
And sometimes the Tough Customer shows up in your life in such an important relationship that you need Read More→